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Terms & Conditions

These terms & conditions apply to consumers, as defined in the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They form the basis on which you can visit us, our website and place orders with us. Please read them carefully as they contain important information.

If you're a business customer, you can access our Standard Terms & Conditions.


The contract between us

This site is owned and operated by Lampsy Ltd whose registered office is located at Unit 22, Murcar Commercial Park, Denmore Road, Aberdeen, AB23 8JW.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.


Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.


Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Lampsy Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


Accuracy of Content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately.

Although we do our best to keep this information up to date, the information may not always be correct and all specifications, products, descriptions & prices are subject to change at any time without notice.

Whilst we try to display the colours of products accurately, the actual colours you see will depend on the monitor or device you use to view them. We cannot guarantee that your monitor or device will accurately reflect the actual colour of the product on delivery.

Orders are subject to our acceptance and will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.

If we discover an error with a product in your order, we’ll let you know and give you the option of cancelling or reconfirming your order at the correct price.

Any specifications including weights, dimensions and capacities given about the goods are approximate only.


Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

Availability Information

We provide stock availability information on most product pages. This information is an aggregate value of stock located at Lampsy owned and third party warehouse(s). This should be treated as a guide only and does not guarantee availability.

Pre-Orders

From time to time we accept pre-orders for products not yet available. We’ll let you know when ordering an estimated availability date. This should be treated as a guide only and does not guarantee availability.


Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.


Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.


Delivery

Our delivery charges are set out on our Delivery Information page.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.

If you would like the goods to be delivered to a neighbour or left in a safe place you should include this information when ordering although we cannot guarantee these instructions are followed.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


Cancellation rights

This section of our terms and conditions does not apply to business customers. We'll consider you a business customer if you place an order as or on behalf of a business, include a business name in your billing address or where the goods are intended for a business purpose. If you place an order as a consumer and request delivery to a work address, we will not consider you as a business customer.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can notify us by emailing help@lampsy.com. 

Alternatively, you can download and complete the following model cancellation form:

Download Model Cancellation Form

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example by installing the lights).


Cancellation by us

We reserve the right to not process your order for any reason, including if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we decide not to process your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.


If there is a problem with the goods

If you have any questions or complaints about the goods please contact us.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015.

If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them or contact us to request a pre-paid label so you can return them to us at no charge.


Warranties and Guarantees

Any stated warranties or guarantees are provided by the manufacturer of the product and are included for information only.


Liability

Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. Any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or
  • loss of privacy and loss of data; or
  • special or indirect losses
  • suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the above, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights relating to faulty and/or misdescribed goods.


Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


Governing Law and Jurisdiction

These Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of Scotland.

Each party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions or its subject matter or formation (including non-contractual disputes or claims).


Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.


Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.