We've increased our change of mind return window to 45 days. This applies to orders received from 1st April until at-least 30th April. You'll still need to let us know within 14 days. We've also temporarily changed the way we deal with damaged & faulty goods. Read more Coronavirus Customer Information.
To return an item, go to Your Orders and select Return Items.
If you didn't create an account when placing your order, email email@example.com and we'll set one up for you.
We want you to be happy with every item you purchase from Lampsy.com.
If you've changed your mind about an item purchased from Lampsy, you can return it to us for a refund. You'll need to do this within 14 days of receiving it.
When returning items, we recommend you use a tracked service with adequate cover. Please note, we're unable to reimburse the cost of returning an item.
Please note that we are unable to refund any premium or international delivery charges.
We take great care when processing orders to ensure that everything arrives in perfect condition.
In the unlikely event that your order arrives and items are missing, damaged or incorrect, please let us know as soon as you can.
Remember to quote your original order number when contacting us, and if possible include a few pictures.
When an item arrives damaged, we will replace it free of charge.