Returns & Cancellations
Coronavirus
We've increased our returns window to 30 days. You'll still need to let us know within 14 days. We've also temporarily changed the way we deal with damaged & faulty goods. Read more Coronavirus Customer Information.
I've changed my mind
To return an item, goto our new Returns Portal.
We want you to be happy with every item you purchase from Lampsy.com.
If you've changed your mind about an item purchased from Lampsy, you can return it to us for a refund. You'll need to do this within 14 days of receiving it.
When returning items, we recommend you use a tracked service with adequate cover. Please note, we're unable to reimburse the cost of returning an item.
Please note that we are unable to refund any premium or international delivery charges.
Damaged or missing items
We take great care when processing orders to ensure that everything arrives in perfect condition.
In the unlikely event that your order arrives and items are missing, damaged or incorrect, please let us know as soon as you can.
Remember to quote your original order number when contacting us, and if possible include a few pictures.
When an item arrives damaged, we will replace it free of charge.
Refunds
Although usually faster, please allow up to 14 working days to process your refund once we have received your return.
If you have any queries regarding returns, please contact us.
You can view our full terms and conditions here.