Returns & Cancellations

I've changed my mind

We want you to be happy with every item you purchase from Lampsy.com. If you've changed your mind about an item purchased from Lampsy.com, you can return it to us for a refund. 

To return an item, please visit our Returns Portal.

Items must be...

  • In their original condition and able to be resold at full price
  • Complete in their original packaging, which is also in good condition
  • Not used, installed or modified in any way
  • Returned within 30 calendar days of receipt

When returning items, we recommend you use a tracked service with adequate cover.

Please note, we are unable to reimburse the cost of returning an item - this includes any premium or international delivery charges.


Damaged or missing items

We take great care when processing orders to ensure that everything arrives in perfect condition. In the unlikely event that your order arrives and items are missing, damaged or incorrect, please let us know as soon as you can but no later than 30 days after receipt.

Please thoroughly check all items in your order to ensure that they've been received in good condition - we cannot refund damaged items if you've used or installed them.

To return a damaged item, please visit our Returns Portal.

Once we confirm that an item has arrived damaged, we will replace it free of charge.


Faulty items

We're really sorry if you've received a faulty item. We realise how frustrating this can be and go to great lengths to minimise the chances of this happening in the first place.

If you think your product is faulty, you should stop using it straight away. Please report faulty items using this form. You'll need the following information handy -

  • Your order number
  • Item name
  • Delivery postcode
  • A contact number
  • Was the item installed by an electrician
  • Photos that show the fault

Depending on the nature of the fault, we may need to get some technical advice before coming back to you. We'll let you know if we require more information. We may also send you some troubleshooting steps to follow.

If we've confirmed that the item is faulty, we'll ask you to return it to us. 

Please note, we can't accept items that are faulty as a result of improper use or installation. 


Refunds

Please allow up to 14 working days to process your refund once we have received your return.

If you have any queries regarding returns, please contact us. 

You can view our full terms and conditions here.