Customer Reviews
Great product from excellent range, let down by poor customer service.
PRODUCT
The lamp would be good in any situation where light must be shed below and above, however the fitting looks unatractive when viewed from below as the bulb and screw fitting point are fully visible. Sadly this view isnt available online.
As we has hoped to install the lamp above eye level we returned for a refund.
CUSTOMER SERVICE
The package (marked as In Stock) wasn’t shipped until I enquired after 10 days or so. Shipping notification soon after I chased.
Having requested a return I was emailed instructions and Lampsy’s old address so Royal Mail delivered it back to me 10 days later.
Shipped again at Lampsy’s expense 1 month after the return was marked delivered no refund had been received. Refund notification received soon after I chased it.
Difficulties throughout. I hope the company gets its customer service back on track soon as this has been my preferred supplier for lighting for several years.